Frequently Asked Questions (FAQ)
Find clear answers to common electric wheelchair questions, including weight, folded size, driving range, charging time, ease of use for elderly users, safety features, and daily operation.
I. Basic Product Information
Q: What is the weight of the electric wheelchair? What are the dimensions when folded? A: Net weight approximately 30-60 lbs (varies slightly by configuration). Folded dimensions are approximately 60×45×30cm, easily fitting into car trunks or train luggage racks.
Q: What is the range? How long does charging take? A: Full-charge range of 30-40 kilometers. Supports standard 220V home charging—fast charge reaches 80% in 2 hours, full charge in 4-5 hours with slow charging.
Q: What is the maximum weight capacity? Who is it suitable for? A: Maximum weight capacity of 265-331 lbs, suitable for individuals with limited mobility, elderly users for short-distance travel, and post-surgery rehabilitation assistance.
II. Usage & Operation
Q: Is it difficult to operate? Can elderly users learn quickly? A: Extremely simple control design—single-handed joystick controls forward, reverse, and turning, with built-in speed adjustment button (0-6km/h). Users can master it within 5 minutes.
Q: Does it support manual mode? What happens if the battery dies? A: Supports dual electric + manual modes. After power loss, it can switch to manual pushing (low resistance), or connect to a power bank for emergency charging.
Q: Are the seat and armrests adjustable? Is it comfortable for extended sitting? A: Armrests flip up (for easy side mounting/dismounting), seat height is micro-adjustable, backrest uses breathable mesh fabric to prevent heat buildup, and supports 120° recline adjustment.
III. Safety & After-Sales
Q: What safety features are included? A: Equipped with electromagnetic automatic brakes (stops upon release), anti-tip frame, anti-slip tires, automatic deceleration on descents, and battery overcharge/over-temperature protection.
Q: What is the warranty period? How is after-sales service handled? A: 2-year frame warranty, 1-year motor and battery warranty, nationwide coverage. Supports 7-day no-questions-asked returns/exchanges (if not affecting resale). After-sales response time ≤24 hours, with in-home repair or component shipping available.
Q: Is it a lithium battery? Does it meet airline/train carry-on standards? A: Uses compliant lithium battery (capacity ≤100Wh), meeting high-speed rail and airline carry-on regulations (advance notification to crew required). Charge-discharge cycle life ≥1,000 times.
IV. Shipping & Installation
Q: Do I need to assemble it myself upon delivery? A: No complex assembly required. After unboxing, only footrests and armrests need installation (tools included, 5-minute completion). Installation video tutorial provided.
Q: Is delivery to my door? Will it be damaged during shipping? A: Free nationwide shipping (except remote areas) with door-to-door delivery. Uses thick foam + hard cardboard packaging wrapped in anti-collision film. Damage is fully compensated.
V. Personalization Needs
Q: Are different colors or sizes available? A: Currently offers 2 colors—Classic Black and Elegant Gray. Supports Standard Version (suitable for most users) and Widened Version (more spacious seat). Contact customer service for customization inquiries.
Q: Can additional accessories be installed, such as storage bags or rain covers? A: Supports installation of original storage bags, waterproof rain covers, phone holders, and other accessories. Can be selected as package options at checkout or purchased separately later.
